At AspireRank, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website or use any of our services, including the VocabEase course.
1. Information We Collect
When you interact with our website or enroll in our courses, we may collect the following types of information:
- Personal Information: Name, email address, phone number, and other contact details.
- Transactional Information: Payment details when you purchase a course.
- Technical Data: Browser type, device information, IP address, and usage data collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our courses and services
- Communicate with you via WhatsApp, email, or SMS for course-related updates.
- Send marketing or promotional materials (only if you opt-in).
- Maintain security and prevent fraud.
- Respond to your queries or support requests.
3. How We Share Your Information
We do not sell or rent your personal data to any third party. However, we may share information with:
- Payment gateways to process your transactions securely.
- Communication services (e.g., WhatsApp Business API, email service providers) to deliver course updates or materials.
- Legal authorities if required by law or to protect our rights.
4. Data Security
We take data protection seriously and implement appropriate security measures to safeguard your personal information from unauthorized access, alteration, or disclosure.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but some features of our website may not function properly as a result.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Opt out of promotional messages at any time.
To exercise these rights, please contact us via WhatsApp or email.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.
Refund Policy
We believe in the quality of our content and aim for complete student satisfaction. However, if you are not satisfied with your purchase, we do offer a refund policy.
Refunds will be initiated within 2 to 3 working days from the time of request. To request a refund, please contact us via WhatsApp with your payment details and reason for the refund. Once verified, your refund will be processed promptly.